Customer satisfaction/customer success functions are fairly common now. Novell had a customer satisfaction unit (separate from customer service) in the CEO’s office back in 1989 when Excelan first…
This plaque was displayed widely at Excelan.
I hate a YAFO (yet another fricking opportunity). Yafos are distractions and wasteful. I am a strong believer in DAFTW (doing a few things well), rather than lots…
Jawahar Lal Nehru was the first prime minister of Independent India. He served from August 1947 till his death in May of 1964. He was Mahatma Gandhi’s chosen…