John Bosch was a board member at Excelan. He was rough and gruff character but he was very matter of fact in his approach. After I started to get my sea legs as the CEO and started to feel good about things, I got very excited about business…

Customer satisfaction/customer success functions are fairly common now. Novell had a customer satisfaction unit (separate from customer service) in the CEO’s office back in 1989 when Excelan first merged with Novell. Ray Noorda, Novell CEO, was obsessed with the customer satisfaction. I, as a part of the my…

I hate a YAFO (yet another fricking opportunity). Yafos are distractions and wasteful. I am a strong believer in DAFTW (doing a few things well), rather than lots of things half-assed. I don’t like to dabble either. Either I am all in or I am out. For an…