Indian middle class ethos are pretty clear. There are constant exhortations: Beta Doctor Bano ( Son become a doctor); Beta engineer Bano (son become an engineer). No parent ever says “Beta entrepreneur Bano”. There is further advice to settle down, find a good job, time to get married,…

John Bosch was a board member at Excelan. He was rough and gruff character but he was very matter of fact in his approach. After I started to get my sea legs as the CEO and started to feel good about things, I got very excited about business…

Customer satisfaction/customer success functions are fairly common now. Novell had a customer satisfaction unit (separate from customer service) in the CEO’s office back in 1989 when Excelan first merged with Novell. Ray Noorda, Novell CEO, was obsessed with the customer satisfaction. I, as a part of the my…